Frequently Asked Questions
Advexure takes great pride in providing the ultimate personalized drone buying experience. Below you will find answers to the most frequent questions that we hear from customers. If your question is not answered in our FAQ, please initiate a Live Chat or give our Support Team a call at our support line which is available seven days a week.
Why should I purchase from Advexure?
Over the past years, Advexure has established itself as a leading retailer and distributor in the drone industry for its high level of support. We take great pride in our Customer Support and want to be sure you have the best possible, personalized drone-buying experience. We don’t just say it, our customer reviews speak to our high level of service and we invite you to review our reputation in the industry through customer feedback shared on Google or Facebook reviews and well as customer experiences in drone owner groups and forums. You can also read more about the “Advexure Experience” by clicking here.
Where can I learn more about Advexure?
How can I contact Advexure?
We are available 7 days a week by live chat, email and phone. To initiate a live chat please use the chat window in the lower right of this page. To send an email to the Advexure Support Team please visit the Contact page and submit your message through our contact form. You can also reach us by phone from 9-5 PST at (855) 625-2055.
How do I register for an Advexure.com account?
To create an Advexure.com account please click here.
Where do I log in to my Advexure.com account?
To log in to your Advexure.com account please click here.
What is the Advexure Return Policy?
Please click here to read our Return Policy.
Ordering / Payment / Shipping
If a product I am looking to order is on BACKORDER, when will I be charged?
If you are paying by credit card, your card will be authorized at the time the backorder is placed and funds will not be captured until the product is ready to ship. If paying by PayPal, you will be charged by PayPal at the time the backorder is placed.
Could I pick up my order?
Yes, we allow pickups from our showroom/pickup location on the west side of LA. Please note we do not allow pickups directly from any of our warehouses, pickups can only be arranged at our designated pickup locations.
How long will it take to receive my order?
Transit time all depends on the shipping method you choose. Our free shipping service is UPS Ground for packages and USPS for smaller mailers. Please reach out by chat, email, or phone for a transit time quote for your order.
What payment methods do you offer?
We accept payment by credit or debit card, PayPal, bank account (e-Check) and cash (pickups only). Credit cards accepted include Visa, MasterCard, American Express and Discover. In addition to these methods, we offer QuickSpark financing. For more information on financing please click “Financing” at the very top of this page.
How soon will my order ship?
Here at Advexure we are known for our extremely fast order processing times and we like to keep it that way. In stock orders placed before 4pm PST M-F are guaranteed to ship the same day.
If I am ordering a product available by PRE-ORDER when will you charge my credit card?
At times following new product releases, Advexure will make new products available for pre-order. When paying by credit card, your card will be authorized at the time the pre-order is placed and funds will not be captured until the product is ready to ship. If paying by PayPal, you will be charged by PayPal at the time the order is placed.