RETURN POLICY

Upon purchasing products or services provided by Advexure, you, the Customer, agree to the following policies and procedures for product returns.


General Returns Policy:

Here at Advexure, we do everything we can to ensure a positive experience. We accept returns on all products for a period of 30 days with an RMA number. All products must be in new condition, in their original box or packaging, and include all original accessories, cables, manuals, packaging material, etc. Aerial platforms that have been previously flown or show any signs of use will not be accepted.

Commercial/Enterprise & Custom Equipment Sales:

IMPORTANT: Custom setup equipment and sales of commercial/enterprise platforms are final and non-returnable.

Commercial Equipment/Platforms include:

  • Airdata Software
  • Autel Robotics EVO II Enterprise Series
  • Autel Robotics EVO Max
  • Autel Robotics Dragonfish
  • DJI Matrice 30 Series
  • DJI Matrice 350 RTK 
  • DJI Matrice 300 RTK
  • DJI Mavic 2 Enterprise Series
  • DJI Mavic 3 Enterprise Series
  • DJI Agras Series
  • DJI Zenmuse P1
  • DJI Zenmuse L1
  • DJI Zenmuse H20N
  • DJI Zenmuse H20/H20T
  • DJI Dock
  • Dronesense Software
  • Elistair Ligh-T Tether Station
  • Freefly Astro
  • Freefly Alta X
  • Hylio Spray Drone Series
  • Inspired Flight IF1200A
  • Inspired Flight IF800 Tomcat
  • MicaSense (AgEagle) Products
  • Parrot ANAFI USA/USA Gov
  • Pix4D Software
  • Skydio S2+
  • Skydio X2E
  • Teal 2
  • Teal Golden Eagle
  • Teledyne FLIR Siras
  • Watts Innovations PRISM/PRISM Sky
  • Wingtra Products
  • XAG Spray Drone Series


Any and all items that are received and do not meet the condition described in the submitted RMA request will not be accepted, and will be the buyer's responsibility to arrange recovery of the product from Advexure.

DOA

Please note: any product that is received by Advexure without an RMA number will not be accepted. On rare occasions, a product shipped by Advexure arrives to a customer DOA (Dead on Arrival), meaning that the hardware product shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If a product has been received and shows symptoms of being DOA, the customer must submit an RMA request within 10 days following a confirmed delivery. DOA items will be repaired or exchanged at the discretion of Advexure for the same model or the manufacturer's equivalent model. Following this period, all warranty requests must be directed to the manufacturer. Advexure will provide a prepaid return shipping label for all returns on DOA items following the acceptance of the customer's RMA request and expedite the repair or exchange process as quickly as possible.

Assumption of Liability

Advexure is not responsible in any way for the use, misuse, or any injury or damage to persons or property from use of any equipment purchased at Advexure.com. Returns are voided if any product packaging is opened, any of the boards are tampered with or if a customer installs or modifies any parts/pieces of their products. Advexure does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as Advexure does not make, manufacture, or fabricate any of the products found herein unless specified.

Return Shipping Costs

Advexure will only provide a prepaid return shipping label for product that is deemed DOA through the Customer's RMA request. Return shipping and insurance costs for all authorized returns are the full responsibility of the Customer. All return shipments must be sent using a traceable shipping method. Original shipping costs are non-refundable. If a refund is granted, original shipping costs will be deducted from your original purchase amount. This applies to orders that qualify for free shipping as well.

Refunds

Once your item is received by Advexure it will be inspected within 24-48 hours of its arrival and you will be notified that we have received your item. After the inspection process is complete we will provide an immediate update on the status of your refund.