JUNE 4, 2021 – Statement from Advexure regarding Autel Robotics EVO II Version 2 and Compatibility Announcement
As with many in the Autel Robotics and drone community, Advexure was disappointed to hear Autel Robotics’ announcement today (Announcement Here: Autel Robotics EVO II V2 Product Announcement) regarding a development that will create a Version 1 and Version 2 of the Autel EVO II series which will result in incompatibility between versions of Autel’s new Smart Controller, its Live Deck video receiving and output product, and EVO II platforms. While this is a very new development, Advexure is working in close coordination with the Autel Robotics team to address our customer concerns, provide transparency, and remedy the understood frustration that this development may cause.
Below please find frequently asked questions regarding this development, and as we receive additional information we will continue to keep Advexure’s Autel EVO II product owners and the community up to date through our standard communication channels.
Why is a second version of the EVO II series being released?
What does this mean for current EVO II owners of Version 1 drones, Live Deck and Autel Smart Controllers?
What about availability of the Autel Smart Controller Version 1 for EVO II Version 1 owners?
What if I pre-ordered the Autel Smart Controller Version 1?
Can I cancel my pre-order for the Autel Smart Controller Version 1?
Will the EVO II Version 2 be any different operationally or performance wise than the EVO II Version 1?
How soon will the EVO II Version 2 Drones, Smart Controllers and Live Deck be available?
We understand Advexure customers and the community will have additional questions, concerns and frustrations that they would like addressed. Please understand that the Autel Robotics and Advexure will be doing everything in our control to address those questions as swiftly as possible. Please email either the Advexure Support Team (email@example.com) or Autel Robotics Support (firstname.lastname@example.org) with any additional questions or concerns you may have.
Thank you for your understanding, patience, and continued support of Advexure and Autel Robotics. Our teams are working with you and for you to remedy this situation and enhance the user experience.
With empathy and thanks,
The Advexure Team